Cancellation and Refund Conditions

You can return the products you purchased from Licape.com.tr within 14 days from the date of delivery with SÜRAT Cargo, with cash on delivery. However, the shipping cost of products sent with other cargo companies belongs to the sender.

Returns and exchanges of expired products without invoices, labels, opened packages, or products that are no longer resalable will not be accepted.

The right of withdrawal without giving a reason, as stated in the Consumer Law, only covers the first 14 days following the day you receive the product. You can return the wrong product, damaged packaging, etc. sent by us, without using it and without the shipping fee being reflected, by contacting Licape.com.tr call center (0 551 158 87 87) within 30 days from the date of delivery.

After your return is reviewed by the relevant units of Licape.com.tr, the process will begin by contacting you. When your return is approved, the product fee will be refunded within 3 days at the latest if you are reached from your contact number. The process after this depends entirely on your bank. and Licape.com.tr has no right to intervene in your bank. The entire amount of the product you purchased in installments is refunded to your credit card, but the refund is reflected on your credit card in installments by your bank. Licape.com.tr is not responsible for delays caused by unreachable contact numbers.

No extra fee is charged for orders placed for the same amount as the product you returned. For orders placed over your return, only the difference between the orders will be collected via cash on delivery. For more detailed information, you can call our call center at 0551 158 87 87.

Customer Service: +90 551 158 87 87

Email: licapekozmetik@gmail.com